The Group
Raya Customer Experience

Raya Customer Experience (RAYA CX) is a world-class Business Process Outsourcing (BPO) and Contact Center Outsourcing (CCO) service provider offering customer experience (CX) management solutions, digital solutions, call center seat leasing, and HR outsourcing.

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Raya Customer Experience
At A Glance

With 8500+ seat capacity and a 6,500+ advisor talent pool, RAYA CX focuses on high growth industries, mainly born-digital, retail & eCommerce, automotive, banking services, FMCG, healthcare, travel & leisure, white goods, and media & communication. Operations are well supported through a robust continuous improvement approach using the best practices in Lean, Innovation, 6-Sigma, Problem Solving, Data Analytics as well as world-class standards, such as COPC. RAYA CX provides tangible value to clients by sharing improvements, insights, analytics, and recommendations on improvement projects supported by illustrated savings and additional derived revenues.

+16 Million Transaction / Month
+6500 Agents
20 Years Experience in MENA
+25 Languages
13 Delivery Sites
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