Raya Contact Center is a world-class Business Process Outsourcing (BPO) and Contact Center Outsourcing (CCO) Service Provider offering customer experience management, back office services, digital services and professional services.
Raya Contact Center caters to clients, including global Fortune 100 companies in the Middle East, Europe, Africa, and North America, in over 25 different languages. Raya Contact Center serves its clients from ten contact center facilities located in Cairo and Hurghada, Egypt; Dubai, UAE; Warsaw, Poland.
With over a 5,702 seat capacity and a 6,750 advisor talent pool, Raya focuses on high growth industries; mainly Telecom & Media, Technology, Consumer Electronics, Travel & Hospitality, Banking & Insurance, Automotive, Retail Industries, Fast-food, E-Commerce, Health Care, Government & Public Service, White Goods. Operations are well supported through a robust continuous improvement approach using the best practices in Lean, Innovation, 6-Sigma, Problem Solving, Data Analytics as well as world class standards such as COPC. Raya provides tangible value to clients by sharing improvements, insights, analytics and recommendations on improvement projects supported by illustrated savings and additional derived revenues.
In 2016, Egyptian Minister of Communications and Information Technology, Eng. Yasser El Kady, and Raya Holding Chairman and CEO, Mr. Medhat Khalil, and Red Sea Governor General Ahmed Abdullah along with the management team of Raya Contact Center, inaugurated Raya Contact Center’s new delivery site in Hurghada, Red Sea governorate. The new delivery site is […]