A Partnership Between AMAN and Lucky To Provide Installment Services at Over 10,000 Merchants

Essawy: “Our Partnership ensure facilitating  the Payments During the Pandemic impact”

Moghazy: “A Fruitful Step That Supports AMAN’s Expansion Strategy and Financial Inclusion Efforts”

The leading application in discounts’ and cashbacks’ offers in Egypt, Lucky, has announced that it has signed a partnership with AMAN for Financial Services. Under the partnership, AMAN will offer its installation distinguished services to nearly 5 million Lucky’s users, a step that supports the purchasing power and promotes trade. 

The partnership between Lucky and AMAN for Financial Services aims to provide consumer finance services from AMAN to users of the Lucky application, ensuring a unique experience that facilitates shopping for goods of all kinds through online and offline shopping outlets and platforms of Lucky’s partners. The partnership also contributes to lifting the economic burden on citizens by diversifying payment plans according to consumer needs.

Lucky will allow users to benefit from AMAN’s services by subscribing to the “Installment” feature through its app and submit info. Then, users’ inputs will be reviewed as soon as possible before the request is accepted and the finance is provided. Users can also repay the installments through Lucky’s App and AMAN’s broad network of branches across the country, over a period of 6 to 24 months.

Over 5 million users of the application will be able to purchase – in installments – various products and services offered by over 10000 merchants in various sectors. 

Commenting on the partnership, Ayman Essawy, Co-Founder and General Manager of Lucky, stressed the importance of cooperating with a well-established partner such as AMAN for Financial Services. He said that the installment plans help reduce the gap between citizens’ income and their needs, as it facilitates planning and organizing payments, especially with the impact of the Covid-19 pandemic on various sectors. The partnership with AMAN will introduce the app to a new segment, and Lucky will benefit from the partnership to increase the volume of business through the broad online market, he added.

Hazem Moghazy, CEO of AMAN for Financial Services, expressed his delight with this partnership, as it further strengthens AMAN’s portfolio of partners and serves a broad segment of users. It also aligns with AMAN’s expansionary strategy, which aims to expand partnerships to cover various goods and services and support financial inclusion efforts, he noted.

Given the promising performance demonstrated by Lucky and the trust that AMAN for Financial Services has earned over the years, the partnership between the two parties is expected to be very fruitful, Moghazy said. “AMAN for Financial Services provides over 400,000 customers with consumer finance and microfinance services, and we seek to establish more fruitful partnerships – as that one with Lucky – to expand our distinctive and pioneering financing services in the Egyptian market.” He said.

Raya Holding Signs Business Sale Agreement of “BariQ” for 490.7 Million EGP

  • Medhat Khalil: The transition of ownership to  proficient investors  aims to maintain the company’s annual growth rates of 20%
  • Ahmed Khalil: Exiting  the PET recycling industry came as part of Raya Holding’s strategy to achieve the highest possible value for our shareholders
  • Hossam Hussein: We are completing all the necessary procedures  to ensure a smooth transfer of shares

Raya Holding for Financial Investments announced that it has signed the business sale agreement of its subsidiary, BariQ for Advanced Manufacturing, with Intro for Waste Management, a subsidiary of Intro Group. The sale includes 98.76% of BariQ shares owned directly by Raya Holding, in addition to 1.24% of shares owned indirectly by Raya’s subsidiaries, with a total number of shares amounting to 6.5 million shares.

BariQ’s BoD has authorized the head of the board to take the necessary actions in order to close the deal valued at 490,750,000 EGP (four hundred ninety million seven hundred fifty thousand Egyptian pounds only) – the cash consideration for the sale of shares. Both sides shall work to fulfill a number of conditions stipulated in the contract of sale before completing the transfer of the shares in question.

Medhat Khalil, Chairman of Raya Holding for Financial Investments, has expressed his pleasure with the deal and the cooperation with Intro Group to continue the growth trajectory of BariQ, in light of the national plans to invest in waste recycling and rely on clean energy. 

“BariQ achieves an annual growth rate of up to 20%. The transition of ownership to an investor with a wide experience in the field was aimed at moving forward while maintaining growth rates. Also, the principal goal of Raya, since its establishment, is to contribute to achieving sustainable development and promote crucial fields of businesses”, added Medhat Khalil. 

Ahmed Khalil, CEO of Raya Holding added that exiting the  recycling industry came as part of Raya Holding’s investment strategy  to achieve the highest possible value for  its shareholders through the establishment of ventures that Raya can utilize its experience for and maintain its leading position in the market.

Ahmed has also expressed his sincere thanks to BariQ employees, who have contributed  in positioning the company on the map of international corporates in the field of recycling.

 On his part, Hossam Hussein, CFO of Raya Holding, said that Raya Holding is a direct investment enterprise and has always been entering new fields of business and exiting others, like all investment companies. 

“BariQ has achieved the desired growth rate, with which we can exit, paving the way for a new investor to continue the journey of success, given their extended experience in the field.”, added Hussein.

He stressed that BariQ is working to complete all needed procedures for the transfer of shares. He also noted that the nominal value of the company’s stock within the deal is 75.5 EGP per share. 

Raya Holding cooperates with the Ministry of Environment in Raising Awareness of E-waste Collection Through “E-Tadweer” App

Raya Holding participates through Raya Trade by availing collection points at selected Raya Electronics Stores and encouraging customers to drop off their e-waste and getting 5% discount coupons on Rayashop.com

As part of its efforts to contribute to the Sustainable Development Goals (SDGs) and Egypt’ Vision 2030 by promoting environmental awareness and recycling, Raya Holding for Financial Investments has participated through Raya Trade in the initiative launched by the Ministry of Environment (MOE) to manage e-waste.

The initiative is implemented by the Medical and Electronic Waste Management Unit of MOE, in cooperation with the United Nations Development Programme (UNDP) and funded by the Global Environment Facility (GEF).

In light of the initiative, Raya participates in increasing individuals and corporates’ awareness about the importance of recycling e-waste. Raya avails collections points for e-waste through Raya stores selected branches in Cairo and Giza. These branches serve thousands of customers who can download E-Tadweer app and use it to upload their old electronics and e-devices, then to be dropped-off at the nearest branch to receive a 5% off discount coupon for Rayashop website.

Her Excellency Dr. Yasmine Fouad, Egyptian Minister of Environment, said that as a strong supporter of these initiatives, they require the involvement of youth and the participation of the private sector. She stressed on the importance of raising public awareness about addressing environmental issues. She added that this is a national initiative aiming to collect and recycle e-waste reflecting the Egyptian political leadership’s awareness and commitment about addressing environmental issues

Commenting on the initiative, Medhat Khalil, the chairman of Raya Holding for Financial Investments expressed his delight with the participation of Raya Holding and its subsidiary Raya Trade in this initiative. He stressed that Raya’s efforts represent our societal responsibility to guarantee a safe disposal of electronic waste.

 “This initiative embodies the crucial role that the private sector can play, in cooperation with the government, to achieve the SDGs, given the political leadership’s interest in addressing the environmental issues as an integral part of development, in order to limit ecosystem degradation and conserve our natural resources for future generations.”, he  said.

Raya’s efforts are also part of its social responsibility as a leading company in the Egyptian Market, since it aims at yielding tangible results regarding the safe disposal of electronic wastes, minimizing the harm caused by e-waste, and job creation, said Medhat Khalil.

 “We are pleased to participate in such initiative with the Ministry of Environment in this regard, to raise stakeholder and public awareness on disposing and recycling e-waste properly.”, he continued.

The private sector is the largest source of electronic waste, followed by individuals and households, and then the governmental sector, said the director of the Medical and Electronic Waste Project at the Environment Ministry, Dr. Tarek al-Araby.

He also noted that large institutions need to adopt and enforce appropriate policies and regulations to dispose of e-waste and according to the laws, large entities can only dispose of their waste through formal recycling factories for E-Waste.

In the past, collecting e-waste from homes was a monumental challenge that hindered e-waste disposal, as the informal sector used to collect waste, which was not managed properly. In addition, the e-waste hazardous part were typically disposed of as municipal wastes, ending up in landfills or remaining at homes.

Therefore, this project is aiming to create a sustainable mechanism to collect e-waste from individuals and provide them with an economic incentive. Our primary goal is to prevent e-waste from ending up in the informal sector, that does not follow any environmental standards in dealing with such waste, leading to serious negative impacts on the health and environment.”, Al-Araby said.

RAYA Contact Center Services Is Among the Top 100 Outsourcing Companies Around the World

Consistent with its strategic vision that aims to strengthen brand equity of businesses ambitiously attempting to satisfy customers, RAYA Contact Center (RCC) announced that it has been selected by the International Association of Outsourcing Professionals (IAOP), based in the USA, to join the 2021 Global Outsourcing 100 list, as one of the world’s best outsourcing service providers. This acknowledgement is a substantial achievement globally and it further builds on RAYA’s significant contributions to the outsourcing industry worldwide.

Honoring RAYA Contact Center with this recognition comes as a crown of its great progress, as one of the key players in the field of outsourcing globally. The company offers top-notch customer support and technical solutions in 25 different languages across high-tech global sites spanning three continents. In 2020, RCC has achieved a new customer growth rate of nearly 150%, which is consistent with the criteria of the ranking, determined by a panel of IAOP members with extensive experience in selecting the best outsourcing service providers.

Choosing RAYA Contact Center for this recognition in 2021 was based on four judging categories; including customer references and satisfaction with the service rendered. Already, RCC has received great praise from customers for the service provided; Awards and Certifications won by the company, which recognizes the company’s contributions to this promising sector; the technology used by the company, as multi-channel customer experiences, chatbots, and robotic process automation (RPA); and finally, the assessment process considered corporate social responsibility (CSR) in RCC and how it contributes to achieving sustainable development goals, through providing sustainable employment opportunities in addition to training and qualifying university students to meet the requirements of the labour market. 

 “Choosing the right partners is more important than ever”, said Debbie Hamill, CEO of IAOP. Therefore, the inclusion of RAYA Contact Center to the list of the world’s best outsourcing service providers is a sign of customers’ confidence in the company.

“We are extremely proud that our company has acquired such a prominent position in the 2021 Global Outsourcing 100”, said Mr  Ahmed Refky, CEO of RAYA Contact Center, commenting on the announcement. “The fact of gaining this acknowledgement by IAOP is a testament to the dedication of our team and its ability to innovate and enhance customer-centricity”.

“Moreover, this high-value international acknowledgement is a piece of evidence for the progress of RCC, concerning offering innovative solutions and prominent customer care over the past years. We are looking forward to maintaining our international position in this promising field, therefore, RAYA is keen on expanding its footprint in the GCC and beyond the region, and as was disclosed in late 2020, the company has submitted non-binding offer to acquire a call center company in the Arab Gulf region. Now, we are pleased to announce that RAYA Contact Center has completed the Due Diligence process and is currently in the negotiations stage prior to submitting a binding offer, after taking into consideration all the related legal and regulatory requirements to conclude the transaction. The company is expected to complete the acquisition process by the beginning of Q2, 2021”, Mr. Refky added.

Through a new concept of the industry, RAYA Contact Center provides outsourcing services, offering call center and back-office services, internal sales channel management, and professional services while meeting the needs of customers in the Middle East, Europe, Africa, and North America in more than 25 different languages.

Also, by the end of 2020, the company managed to include about 5,500 employers, an increase of nearly 25% from 2019, in order to raise work efficiency and meet the requirement of new projects.

The company operates across different geographies through its 10 facilities, of which 8 are located in Egypt, in addition to a facility in Dubai, UAE, and another in Warsaw, Poland.

Raya Wins Two Awards in the 6TH Edition of “Egypt for the Best” Summit

In its sixth edition, the “Egypt for the Best” summit acknowledged both Raya Holding for Financial Investments and Raya Contact Center among top companies in the Egyptian Market 2020. Held under the auspices of H.E Prime Minister, Dr Mostafa Madbouly, the summit aimed to honour the top prominent figures and companies that positively impacted the Egyptian economy in 2020. 

The summit, held by Amwal Al-Ghad magazine and Excellent Communications, was attended by several ministers and businessmen, including Minister of Trade and Industry Mrs Neveen Gamea – on behalf of H.E Prime Minister Dr Madbouly, Minister of Immigration and Egyptian Expatriates Affairs Ambassador Dr Nabila Makram, Minister of Planning and Economic Development Dr Hala El-Said, Minister of International Cooperation Dr Rania A. Al-Mashat, Minister of Environment Dr Yasmine Fouad, Ministry of Social Solidarity Dr Nevine Al-Kabbaj, Minister of Public Business Sector Mr Hesham Tawfik, the President of Egypt’s National Council for Women (NCW) Dr Maya Morsi, and about 300 executives of influential institutions and companies in the Egyptian market.

Raya Holding for Financial Investments was chosen as one of the top-performing Egyptian companies during the past year. Despite the circumstances of the pandemic, the company managed to overcome such a critical time while maintaining its growth and workload. Also, the summit awarded Raya Contact Center’s CEO Ahmed Refky for the company’s progress over the past months and for its creative solutions to enhance communication between customers and businesses.

Regarding the awards, Ahmed Khalil, CEO of Raya Holding for Financial Investments, expressed his delight that the awards crown the company’s achievements throughout its history, stressing that Raya continues investing in Egypt and diversifying its investment portfolio to keep pace with market needs, in view of the economic reforms pursued by the state and Egypt vision 2030. 

Refky, for his part, underlined that Raya Contact Center is one of the first companies operating in the field and it has proven successful in light of the policy pursued by the company and thanks to its skilled and highly trained human cadres, which led it today to this recognition. 

The ceremony’s award categories this year included “Top 100 Listed Companies” in terms of performance, “Top 50 Most Influential Women in Egyptian Economy”, “Distinguished Entrepreneurs”, “Innovators with Special Needs”, and “Best Performing Institutions in the Field of Social Responsibility and Sustainable Development”.

Egypt for the Best is one of the major annual events celebrating high achievers in all economic and social fields. It was first launched in 2015 and is held annually under the auspices of the H.E Prime Minister.

RAYA Contact Center Is A GCXA ’21 Winner!

RAYA Contact Center is standing in line with global CX leaders and professionals as a finalist for three of the most competitive Gulf Customer Experience Awards (GCXA) ‘21. Brought by Awards International, the GCXA™ celebrates the incredible work of CX professionals across the Gulf – and gives them a chance for recognition. As a CX professional looking to celebrate its achievements and expand its knowledge, RAYA Contact Center, one of RAYA Holding’s subsidiaries, is proud of its significant contribution and seizing these unmissable globally- recognized opportunities!

Even though the two CX-focused categories that RAYA Contact Center is participating in are extremely competitive, we are proud to announce winning the Gold Award for CX in Times of Crisis and Silver Award in CX Team of the Year.

Following this huge success, Ahmed Refky, RAYA Contact Center’s CEO, has expressed being happy about receiving these two awards saying: “We’re proud of the announcements that crown our hard work with these two awards from one of the most influential CX-evaluation boards for CX professionals all over the globe. Our joy lies in the fact that we have taken into consideration all the possible scenarios when dealing with the pandemic outbreak. From the very beginning, we have foreseen the importance of having a well-established plan to compact COVID-19. The process had various stages, and the most important one was defining a collective framework that ensures the continuity of operations. Frequent reviews of the framework were conducted to maintain flexibility when needing to alter the methods applied.”

The company has shown huge flexibility and adaptability in difficult times when ensuring that its employees are safe and business continuity is sustained when the COVID-19 outbreak started. The company has been a finalist in the Employees at the Heart of Everything category. Excelling at each and every category impresses not only the GCC region, the GCXA ‘21 participants, but also the company’s employees who are jubilant to be part of the company’s global success.

“It is an honor to be awarded the Gold Award for CX in Times of Crisis, recognizing our hard work during COVID-19. It is a foundational cornerstone for our CX transformation journey. I give wholehearted thanks to my team, and the judges, of course.” Ahmed Refky – CEO

This region’s premier celebration of CX excellence is held in Dubai on 15th and 16th February 2021, giving Ahmed Refky, RAYA Contact Center’s CEO, Hossam Fouad, GCC General Manager, and Mina Habib, the Head of Marketing, the chance to celebrate its success with the team and learn more about the rapid progress in Customer Experience (CX) over the last year, and anticipate its progression for years to come. RAYA Contact Center contribution is so much more than attending an Awards ceremony – it’s the most significant celebration of CX in the Gulf and beyond.

RAYA Contact Center Wins Best Automotive Customer Service Provider

RAYA Contact Center celebrates winning the Best Automotive Customer Service Provider award from The Global Automotive Awards for its outstanding achievements and superior performance throughout 2020.

The company is a leader in the automotive vertical, managing 15 automotive accounts that serve top-notch car makes across Egypt and GCC, since it provides a wide range of Business Process Outsourcing (BPO) solutions.

Alaa El Shafei, the Chief Operating Officer at RAYA Contact Center, said that “Although the pandemic hit hard and the current situations were uncertain, the automotive sector has a great opportunity to rise, benefiting from the changing buying behavior of the customer in-person and digital. To proactively supply their requests, establishing a Business Development Center (BDC) and integrating technology is the future of digitizing the automotive industry.”

Moreover, Alaa El Shafei, also added that a whopping 67% of 2020 GCC car buyers cited online research as their main medium of information before approaching a showroom, as reported by YallaMotor. So, the fact that automotive companies are now getting fewer leads than before urges them to thrive at aligning their sales strategies with the digital services they are providing.

The company’s innovation in the automotive industry has attracted global attention, as it succeeded at combining digitization, customer experience (CX), and customer satisfaction. It has expanded its services to include a BDC for the automotive sector to handle sales calls and digital leads. Building strong relationships with customers is essential to closing automotive business deals and growing sales.

In conclusion, the transformations of buyers’ behavior within the automotive industry cannot be overlooked by companies, especially as businesses grow more aware of the benefits of digitizing some of the automotive operations. Since digitization is taking over multiple verticals and industries, and automotive business leaders definitely see BDC conquering a huge part of the industry for years to come.

Coca-Cola and BariQ launches the latest Plastic Waste Sorting Facility

In accordance with Egypt’s vision for 2030, and aiming at implementing the foundations of a circular economy and achieving sustainable development goals, a strategic partnership was announced today in Cairo to open the largest plastic waste sorting facility between BariQ, a subsidiary company of Raya Holding Group for Financial Investments, which was established in 2010 and is considered as the biggest plastic waste recycling company in the Middle East and Africa and the Coca-Cola International Company.

This occurred in the presence of many senior officials of the Ministries of Environment, International Cooperation, Industry, Trade and Finance, and the Food Safety Authority, in addition to representatives of international companies, namely: Unilever, Nestlé, Procter & Gamble and many leaders of international donors.

This collaboration reflects the support for Egypt’s plans and efforts in the field of waste recycling through implementing and operating the sorting facility and the commitment to apply all international standards and specifications in the field of waste recycling in order to preserve the environment and produce eco-friendly materials which shall contribute to reducing harmful emissions, maintaining natural resources and minimizing the environmental impact of plastic waste.

Medhat Khalil, Chairman of Raya Holding for Financial Investments, expressed his pleasure of the collaboration and partnership with Coca-Cola and considered it as the culmination of BariQ’s efforts to present a successful model for the circular economy in Egypt over the past ten years, stating that this partnership will enhance the trust between Coca-Cola and BariQ, which will result in an increase in the recycling rate and the use of BariQ’s products made of recycled plastic, which are suitable to use for food with complete safety, in accordance with the requirements of the Organization For the Egyptian Food Safety Authority and Standardization & Quality.

Commenting on this partnership, Mr. Ahmed Rady, General Manager of Coca-Cola Egypt – Atlantic Industries, confirmed that choosing BariQ as a key partner to achieve the goals of Coca-Cola’s initiative “World Without Waste” in Egypt came as a result of BariQ’s efforts in the pioneering waste recycling sector in the Middle East and Africa. He also called on all the operating companies in Egypt to follow Coca-Cola’s policy towards the community while supporting the Ministry of Environment’s plan to recycle waste, particularly in light of the environmental, social and economic returns that can be achieved.

Rady added: “Coca-Cola considers itself as a strategic partner in all markets and communities in which it operates, and we always work together to support all activities and initiatives that would contribute to reducing the environmental risks. This project is a new step through which we confirm our commitment to society, and it will be followed by more steps so that we can achieve all the goals of Coca-Cola’s initiative “World Without Waste” in Egypt.”

On the other hand, Engineer Usama Zaki, the Chairman and CEO of BariQ, expressed his happiness for entering into this strategic partnership, which will lead to achieving the goals of Coca-Cola in creating a world without waste. This is considered a continuation of BariQ’s efforts to promote the recycling industry in Egypt, the Middle East and Africa. Ten years ago, we succeeded in bringing the recycling industry to Egypt with the latest European technologies, which are compatible with all international requirements, aiming at producing an internationally competitive Egyptian product that can be 100% exported  to the European and American markets. The impact of our partnership with Coca-Cola will be reflected in increasing the rates of collecting and recycling of plastic waste in Egypt in order to achieve the goals of Coca-Cola’s initiative “World Without Waste” to collect and recycle every bottle produced and sold by Coca-Cola in the Egyptian market, in addition to the production of new bottles of recycled materials by up to 50% by 2025, and by up to 100% by 2030, which shall achieve the goals of the circular economy and reduce the adverse environmental impacts.

Zaki added that the new sorting facility is based on the latest German technology to automatically separate the plastic waste bottles with high accuracy, which is the first time such technology is exported outside the European Union countries, noting that the facility is able to operate at a rate of up to 10 tons per hour, which is the highest production capacity efficiency in the world.

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Raya Foods anticipates 20% growth in upcoming 5 years

Company targets 20,000 tonnes in exports by year-end, doubling to 40,000 by 2023

Raya Foods, a subsidiary of Raya Holding for Financial Investments, anticipates an annual growth of 20% over the next five years, despite the global challenges of coronavirus (COVID-19).

Omar Abdel Aziz, CEO of Raya Foods, said the company’s goal is to provide high-quality products, in accordance with the highest food safety standards, to maintain an advantage over competitors. The company has achieved third position on the market for its product in under three years, and expects to reach first position in the next three years.

In a press statement on Saturday, Abdel Aziz said the company is focusing its operations in more than one country, most notably in Europe, the US and the Gulf Cooperation Council (GCC) area.

It is also expanding in new consumer markets, such as Japan and China, as the company has a competitive advantage in these markets due to the quality of products and outstanding customer service.

Abdel Aziz noted that global views on food are constantly changing, and the demand for pesticide-free products is constantly increasing. He added that Raya Foods is proud to be one of few companies that adhere to the required global quality standards.

Abdel Aziz said that all industries have been negatively affected by the  impact of the coronavirus and the halting of international exports and imports.

However, Raya Foods was able to avoid the crisis, as demand greatly increased during the recent period after new markets were opened he said. This has helped the company achieve success as a result of the confidence that its products enjoy in all markets.

Abdel Aziz also said that the company’s exports are expected to reach 20,000 tonnes by the end of 2020, doubling by 2023 to 40,000 tonnes. He noted that the Egyptian market is one of the most important in which the company operates, and represents the basis for building the company’s trademarks, including Delight and Everest.

Strawberries are one of the biggest selling products manufactured by Raya Foods, representing 50% of the company’s sales in fiscal year (FY) 2019/20. This was followed by sales in okra, molokhia, broccoli, and green beans which represent much of the remaining 50%.

Aman, NBE cooperate to deploy 25,000 POS as part of CBE initiative

Aman Financial Services, affiliated to Raya Holding for Financial Investments, has signed a protocol of cooperation with the National Bank of Egypt (NBE) to deploy 25,000 point of sale (POS) terminals.

The cooperation comes as part of the Central Bank of Egypt (CBE) initiative to stimulate e-payments in Egypt, rather than cash exchanges. This is in line with the Egyptian state’s economic vision to achieve sustainable development and transition to a cashless society.

Aman CEO Mohamed Wahby said the protocol falls under the CBE’s recently launched initiative to launch 100,000 POS across the country before the end of the current year.

Wahby added that his company will also deploy 25,000 additional POS in the coming six months, which would expand its currently offered services by 55,000 POS. This includes 30,000 that accept bank cards and 25,000 that are QR-Code Reader.

Raya confirms the continuation of its precautionary and preventive measures to confront the coronavirus

In continuation in the preventive and precautionary measures taken by Raya Contact Center, one of the subsidiaries of Raya Holding For Financial Investments, to confront the emerging coronavirus (COVID-19), the company affirmed that its human troops are the real wealth of the company, which must be preserved and provide all means of comfort and safe work for all.

Commenting on these measures, Ahmed Refky, CEO of Raya Contact Center, confirmed that since the spread of the coronavirus, the company has begun to formulate new work scenarios to ensure the continuity of work in an efficient manner while providing a safe and healthy work environment for all employees of the company. These measures have helped in the workflow due to the speed in taking the necessary preventive measures and following the safety standards. Through this, Raya has been a haven for its customers and the focus of more companies’ interest to become their customers in the future to ensure the continuation of their business.

Refky added, we have developed all scenarios for the spread of the coronavirus and its consequences from the start and have included most of the events and their repercussions in our risk management plan. Our plan included several points that were keen to achieve in parallel, the most important of which was defining a comprehensive framework to ensure the continuity of operations, with a permanent review of the plan and its challenges with care and resilience to deal with the wide range of potential impacts that could result from the pandemic.

The safety of the team was the only way to sustain and move forward with expansion plans, he continued. Therefore, the company sought to spread awareness and knowledge about the potential risk of the coronavirus pandemic among its employees, by providing the necessary information about the definition and how to prevent and deal with the potential danger. Since the beginning of the crisis, it has sought to preserve the safety of its employees and spare them any potential danger by gathering information about the travel of its employees inside or outside the country, and the returnees from the epicenters of the virus have been put under observation until they prove their safety.

On the other hand, Raya Contact Center has taken many proactive measures in accordance with the guidelines approved by the World Health Organization and the Egyptian government in all its locations, including: sterilization and disinfection of all communication service centers with the knowledge of specialized companies periodically, and encouraging their employees to work from home for those whose work does not require attendance on a daily basis, and the distances between the employees’ sitting places have been restructured with a minimum of one square meter. In addition, taking measures to clean and sterilize the call center speakers on a continuous basis, especially before and after each work shift, and measuring the temperature of the employees upon entry. Any employee suspected of having symptoms of the disease is examined directly by the attending physician at the company’s headquarters and denied entry to the workplace.

On the other hand, the company has reduced operations at its headquarters by providing its services remotely, and has also transformed all recruitment and training procedures into remote, in order to reduce mixing.

The company also launched a dedicated human resources platform that enables all employees to communicate with all management personnel to answer and discuss questions and inquiries remotely. Since the beginning of the pandemic, the company has taken several bold measures such as disbursing salaries for the month of March ahead of schedule, and has also disbursed the annual benefits increase to its employees with the April salaries with retroactive effect from January 2020. In addition, providing a cash allowance for Internet packages to support remote workers, and the heroes working on the sites have also not been overlooked by sharing free daily meals or cash allowances during curfew periods. Raya announced that it would not allow any harm or complacency with any person that might cause the spread of infection or harm to any member of their family and community, as such, the company stressed the need for all its employees to wear protective masks.

Including 25 branches nationwide, the first government cooperation between AMAN for Financial Services and El Maharees and Engineering Company to install products and facilitate electronic payments

In continuation of its expansion and spread in all governorates, AMAN for Financial Services, one of the subsidiaries of the Raya Holding Group for Financial Investments, signed a cooperation protocol with El Maharees and Engineering Company, one of the subsidiaries of the Holding Company for Chemical Industries, which is one of the long-standing companies providing agricultural tractors and some machine to the Egyptian market from abroad.

The cooperation protocol was signed by Engineer Mohamed Hassanein Radwan, Chairman of the Board of Directors of El Maharees and Engineering Company and Engineer Hazem Moghazi, CEO of AMAN for Financial Services.   

This cooperation aims to provide AMAN for Financial Services with installments for the products of El Maharees Company and the implementation of electronic payment processes with it in all 250 branches of AMAN that are spread in governorates nationwide. On the other hand, the company will sell AMAN products which range from electronics, mobile phones and other complementary products within 5 branches of the company. It is expected that the experience will be generalized in all branches in addition to the implementation of electronic payment operations in all branches of the company that are spread in governorates nationwide.

The signing comes within the framework of the Ministry of Public Business Sector’s strategy to stimulate marketing with the aim of achieving economic and commercial efficiency for its subsidiaries by establishing a central unit for marketing and business development in the holding companies to enhance them in the subsidiaries in order to maximize revenues and improve marketing.

Commenting on this cooperation, Hazem Moghazi, CEO of AMAN for Financial Services, affirmed his happiness with the confidence granted by El Maharees Company, as this cooperation is the first governmental cooperation between AMAN and a governmental company. AMAN seeks, through this joint cooperation, to provide all the needs of El Maharees Company’s clients. Through 250 branches of AMAN, they provide installment services and payment of bills targeting thousands of customers, indicating that this new cooperation will maximize AMAN’s investment portfolio and open new areas for installments in a way that will achieve AMAN’s vision. This vision is in line with the vision of the Egyptian state towards achieving financial inclusion of citizens.

Moghazi added that this cooperation helps to stimulate sales in addition to reducing the burden of the company’s customers by providing financing services and attracting a larger segment of customers that depend entirely on installments to provide home appliances.

It is worth noting that AMAN is one of the Raya Holding subsidiaries, established in 2016, with the aim of achieving the vision of financial inclusion through three companies: AMAN for E-Payments, AMAN for Financial Services and AMAN for Microfinance. The group aims to provide appropriate, fast and diversified financial solutions for individuals who do not have the ability obtaining banking services or those who have limited opportunities to obtain financing, with the help of advanced technological solutions.

AMAN for Financial Services obtains the first consumer finance service provider license

Hazem Moghazi: We aim to reach our portfolio of 700 million pounds by the end of this year

AMAN for Financial Services, an Egyptian joint stock company and one of Raya Holding Company for Financial Investments subsidiaries, obtained a license to engage in consumer finance activity within its purposes in accordance with the New Resolution No. 494 of 2020.

Hazem Moghazi, CEO of AMAN for Financial Services, explained that the AMAN license is the first license for a consumer finance service provider. Through this service, Moghazi mentioned that we can continue to provide our services package to our customers according to the latest amendment, starting with installment services and paying bills for cash services.

Moghazi added, that AMAN’s investment portfolio includes 500 million pounds and aims to reach 700 million by the end of this year. This indicates that the company has an ambitious strategy to expand the services provided, most notably payment, selling and buying services online through the company’s outlets. AMAN has 250 branches and outlets in 23 governorates nationwide.

Moghazi explained that they work in installments according to the standards of the corporation and added that with obtaining the first consumer finance service provider license, this step is a testimony for them in their compliance with the general professional rules and regulations for installment on its basis while protecting consumer rights, increasing efficiency, reducing prices, meeting the growing needs of local demand and providing database to aid decision making.

The first article of the law regulating consumer finance activities defined consumer finance providers as producers or distributors of goods who engage in consumer finance activity. The law required consumer finance providers whose main activity is distributing or selling goods subject to financing to obtain a license from the authority and be registered with a special registry when the annual funding provided by them exceeds the limit decided by the Authority’s Board of Directors, provided that it is not less than 25 million pounds.

Testifying to the continuity of its leadership and accomplishments: Raya Holding classified among the Top 100 companies in Egypt

Under the patronage of Prime Ministry Dr. Mostafa Madbouly, Egypt Summit for the Top 100 Companies 5th Round awards Raya Holding for Financial Investment among Egypt’s top 100 companies with the leadership of Medhat Khalil, the Founder and Chairman & CEO of Raya Holding. The award ceremony was witnessed by HE Dr. Mohamed Al-Assar Minister of State for Military Production, HE Dr. Hala El Saeed the Minster of Planning, Monitoring and Administrative Reform, HE Dr. Nevine Kabbaj, Minister of Social Solidarity, HE Dr. Hisham Tawfik, Minister of Public Entrprise Sector, HE Dr. Nevine Gamea, Minister of Commerce & Industry, HE Dr. Rania Al-Mashat, Minister of International Cooperation, HE Ambassador Dr. Nabila Makram, Minister of Immigration and Egyptian Expatriates Affairs, and also many prominent Economic and Business men and Public Figures -with the participation of 700 Executive Leaders – attended this awards ceremony organised by Amwal El Ghad magazine.

The awards ceremony recognized and honored Raya Holding and the company’s strength of operations in the market, as well as its continuous development, becoming one of the top 100 companies in the market.

In the awards ceremony that was organized Amwal El Ghad Magazine, Hossam Hussein, Chief Financial Officer at Raya Holding, received the award on behalf of Medhat Khalil, Chairman and CEO of Raya Holding for Financial Investment. Raya Holding’s selection for this award and honor, was a result of an in-depth analysis and classification under the patronage of the prime minister in cooperation with SHUAA Securities Egypt. The qualification for this classification and selection for the award was based on a study of the largest and most important and prominent companies listed on the Egyptian Stock Exchange, through seven necessary metrics to measure the companies’ performance including: the market value of the company, the evolvement and growth of revenue and profitability. The list of Top 100 companies includes a variety of industries with Raya Holding standalone diversified scope spanning Aman for E-Payments, Non-Banking Financial Services, Microfinance, call centers, information technology, trade and distribution, heavy transport, manufacturing, including light transport vehicles, recycling of plastic waste, and the production of frozen vegetables and fruits in addition to exporting and restaurants.

The summit is also keen on celebrating annually the leaders of the companies and women who are influential and who contribute strongly to the transformations that occur in the Egyptian economy and the growth rates of the country’s gross domestic product, in line with the ambitious economic program adopted by the political leadership in cooperation with the private sector partners, which won the praise of many international institutions and world ranking centers.

Raya Foods participates in the Gulf Food exhibition in the United Arab Emirates for the third time

35 thousand tons the annual production capacity of Raya Foods Factory

Raya Foods, a subsidiary of the Raya Holding Group for Financial Investments, participated for the second time in the Gulf Food Exhibition (Gulf Food), which was held from February 16-20 in the United Arab Emirates in its 25th session. Gulf Food is considered one of the largest food exhibitions in the world. Throughout the four days, the exhibition presents the best international brands that will showcase the latest products, technologies and their food services.

Omar Abdel Aziz, CEO of Raya Foods, said, “the main goal behind Raya Foods’s participation in this conference is to open new markets, which will positively affect the Egyptian economy in increasing export opportunities from Egypt and attracting more export opportunities to the Arab markets in general and the Gulf market in particular.”

Abdel Aziz added that this participation will help to consolidate the relationship between the company and its current customers, whether in the Gulf region or Europe, especially since Raya Foods is one of the specialized companies in the field of food industries that operate in accordance with international standards and mechanisms. The exhibition is considered an international forum for specialists and business owners in the food sector for exhibitors and visitors to learn what is new in the field of food, whether in the Gulf region or Europe.

Abdel Aziz explained that Raya Foods provides the local and international market with high-quality frozen vegetables and fruits under the trademarks of Lazah and Everest, using the most effective technological methods, through 3 production lines with a production capacity of 35 thousand tons / year.

In addition, Abdel Aziz stated that Raya supports the local economy in an unprecedented way as it contracts with Egyptian farmers to provide it with the required fruits and vegetables according to the standards set by the company. The standards are set through comprehensive audit procedures to ensure that it gets the best crop for its customers, which qualifies it to obtain all international certificates and accreditations related to food quality and safety.

Abdel Aziz explained that between 80-90% of Raya Foods products are exported abroad, whether to the Gulf countries or Europe and America, which provides a source of hard currency and supports the local economy.

Omar Abdel Aziz indicated that regional exhibitions are of great importance to us and other companies because of the weight and diversity they represent, whether from customers or products. The exhibition represents a platform for competition between us and the rest of the companies.

He continued, stating that the Gulf market is growing at a very large rate, especially the Saudi market, and after obtaining the registration of the Saudi Food Safety Authority (SFDA), we were able to conclude commercial deals in these markets and enter Lazah in Saudi Arabia. As for the UAE market, it is one of the most promising markets for us, as quality and reasonable price are the key to success in this market.

Jones the Grocer launches in Egypt through Raya Restaurants – A Total Investment Equal to 60 million Egyptian Pounds in Six Branches and 240 Job Opportunities

Raya Restaurants, one of the subsidiaries of Raya Holding for Financial Investments, announced the signing of the master franchise agreement in the Egyptian market with the Australian specialty gourmet food retail and award-wining café, Jones the Grocer.
Raya Restaurants’ investments in the brand through six branches reach more than 60 million Egyptian pounds and generate 240 direct job opportunities.

Mr Medhat Khalil, Chairman of Raya Holding for Financial Investments, expressed his delight towards the signing of the master franchise agreement with Jones the Grocer, which chose Raya Restaurants to represent the brand in the Egyptian market. Moreover, Raya assures its trust in Jones the Grocer, to become the choice of customers seeking a unique and special experience to satisfy their needs for the highest quality products in Egypt and around the globe. Raya Holding is planning to increase its direct investment during the coming five years, with an investment equal to 150 million Egyptian pounds. The chairman added that Raya’s goal is to provide top-notch services, through unforgettable customer experience and the most appetizing food, desserts and gourmet retail.

Mr Karim Nayef Khalife, Raya Restaurants’ Chief Executive Officer, said “We, at Raya Restaurants, are welcoming and are looking forward to partner with Jones the Grocer and its high-end offerings. By incorporating the brand to Raya Restaurants’ portfolio, we are confirming our business strategy of strengthening our offerings and positioning in the Egyptian market. We are assertive that Jones the Grocer’s journey in Egypt will be an added value to the F&B sector in Egypt, enabling us to reach out to potential customers and enhance the customers’ dining experience.”

Yunib Siddiqui, Chief Executive Officer of Jones the Grocer, said “We’ve come a long way since our first ever store in Sydney, Australia twenty-two years ago and our first opening in the Middle East in Abu Dhabi in 2009. We’re thrilled to work with Raya Restaurants and look forward to building incredibly successful stores with their team across Egypt over the next few years.”

The first two Jones the Grocer flagship stores will be at Galleria 40 Mall – in Sheikh Zayed and at the O1 Mall b – New Cairo. They will feature gourmet grocery retail, a halal charcuterie, a bakery and patisserie, Jones the Grocer’s hallmark artisan cheese-room and an outdoor terrace which will set the benchmark for store design and gourmet food retail in Cairo, Egypt.

In conjunction to the established Jones the Grocer formats, the multi-store rollout across Egypt also encompasses the incredibly successful Jones the Grocer Express, a compact gourmet ‘grab and go’ offer tailored for high traffic travel such as airports and commercial hubs.

Raya Holding executes first EGP 500m securitisation

Raya Holding for Financial investment announced on Tuesday that three subsidiaries, Aman for Financial Services, Aman for Microfinance, and Raya Electronics, will issue secularization bonds, with a total value of EGP 500m.

The Commercial International Bank – Egypt (CIB) acted as financial adviser and general coordinator for the issuance process, in addition to its role as guarantor of the initial public offering (IPO) coverage of the secularization process in cooperation with the National Bank of Egypt (NBE) as underwriter.

Dreny & Partners law firm also acted as the legal adviser for the issuance process, while Ernst & Young acted as the auditor for the issuance process.

The issue comprises of four different segments in terms of size and term, three of which are short-term with maturity dates of six, nine, and twelve months, and the fourth tranche has a medium-term maturity date of 36 months.

The weighted average coupon yield due to bondholders is about 12.7%.

The issuance made a combined accounting profit of EGP 36.2m for the three issuers of securitization bonds.

The issuance is the first of its kind in the Egyptian market for securitization of the portfolio of microfinance and consumer finance for the Egyptian consumer.

The weighted average of default and historical default in the loan and financing portfolios of the three issuers is less than 3% as a whole.

As a result, this issue has been awarded a prestigious credit rating of “Prime 1”, which is the highest credit rating for short-term maturities, and “A-” for the medium-term tranche, which will be dissolved within 36 months by Middle East Rating & Investors Service (MERIS), the regional partner of Moody’s International Services.

Chairperson and Managing Director of Raya Holding, Medhat Khalil, said the successful completion of the initial securitisation process in the group’s history is an achievement of its kind, which included two relatively newly established companies, Aman for Financial Services and Aman for Microfinance.

He added that the launch of securitisation bonds is one of the efforts to enhance the market position and competitiveness of both Aman for Financial Services and Aman for Microfinance in the local market, which has been growing rapidly since their inception in 2017 and 2018, respectively.

CEO and Board Member at the CIB, Hussein Abaza, said that the bank is at the forefront of national institutions supporting efforts to achieve financial inclusion for all segments of Egyptian citizens.

“Therefore, we have been keen to coordinate and participate in this issue with Raya Holding as the company’s investment vision in the field of non-banking financial services is consistent with our financial inclusion objectives,” he added.

Vice Chairperson of the National Bank of Egypt (NBE), Yehia Aboul Fotouh, explained that the issuance of Raya Group bonds comes in line of the NBE’s interest in supporting and promoting micro finance projects.

“The launch of securitization bonds is an important part of our commitment to generate sustainable funding sources that will strengthen our financial position in the coming period,” said Head of Financial Sectors at Raya Holding, Hossam Hussein.

Hussein added that the company aims to establish a new securitisation process worth EGP 700m in the next year.

Aman Microfinance plans to double capital, increase portfolio to EGP 500m in 2019

Aman for Microfinance has revealed its strategic plan to double its capital by EGP 50m by the end of this year, taking it to EGP 100 million.

Ahmed El-khatib, the general manager and managing director of the company, said that with the growth of the company’s business volume since its launch in 2018, it has been able to provide funding services to more than 15,5000 clients, with a portfolio of EGP 104 million.

He pointed out that the company plans to serve 60,000 clients by the end of this year, to take its funding portfolio to EGP 500 million, noting that the value of the funding provided to micro-enterprises, who are Aman’s clients ranges between EGP 4,000-100,000 according to the rules of the Egyptian market. The repayment period is between 4 and 24 months.

According to El-khatib, the company plans before the end of 2019 to open new branches in many governorates, including Kafr AsSheikh, AsSharqeya, AlBeheira, and Menya. It also plans to increase the number of its branches in the governorates where it already exists, up to 55 branches in 2019. The company also plans to take its branches to 150 over the next Five years.

“Aman has launched many ways to facilitate for clients paying instalments, most prominently, through the company’s branches and machines, in addition to the possibility of obtaining a loans and paying in instalments at the National Bank of Egypt (NBE),” El-khatib added.

For his part, Hazem Moghazi, the CEO of Aman Financial Services, said that the company is currently negotiating with five new banks to increase the funding provided to them over the upcoming period.

He explained that the company has obtained funding worth EGP 250 million from the National Bank of Egypt, Banque Misr, Banque du Caire, the Export Development Bank, and the Real Estate Bank.

He pointed out that the percentage of late clients in terms of repayment reached 0.5% of the total funding injected in 2018.
According to Moghazi, Aman has become the first company in line with the controls issues by the Financial Regulatory Authority, after it received an official decree to adjust its situation.

Raya Holding to invest EGP 100 million in making light transport vehicles in Egypt

In line with the Egyptian government’s efforts to fight unemployment by providing job opportunities for young people as well as support small businesses, Raya Holding announced a new project for the assembly and manufacture of light transport vehicles. With an initial investment of EGP 100 million, subsidiary Raya Advanced Manufacturing Co. will spearhead the effort with Piaggio, a world leader in light vehicle manufacturing.

The project was announced at a press conference attended by Giampaolo Cantini, the Italian Ambassador to Egypt; Raya Holding Chairman and CEO Medhat Khalil; Raya Advanced Manufacturing Chief Executive Officer Usama Zaki; Raya Advanced Manufacturing Chief Operating Officer Tamer Abdul Aziz; Aman For Financial Services Chief Executive Officer Hazem Moghazi; and Rubino Sergio, Piaggio’s Senior Vice President in charge of foreign Markets.

Khalil said he was enthusiastic to be cooperating with Italy’s Piaggio Group, noting that the company has a vision of helping to deepen and expand Egypt’s light transport industry with many locally-made components. By drawing on Italy’s legendary vehicular craftsmanship to train young Egyptian workers, the project has the potential to open new horizons for young people and reduce unemployment.

Zaki, CEO of Raya Advanced Manufacturing, pointed to Piaggio’s 130-year-old legacy of making vehicles ranging from motorcycles, scooters and bicycles to three-wheel vehicles commonly known as tuk-tuks in Egypt as well as four-wheel commercial and electric vehicles. Piaggio is the largest European maker of two-wheeled motor vehicles, including the world famous Vespa. “The selection of Piaggio is based on a careful deliberation of the Egyptian market
requirements, taking into consideration the highest safety standards, the highest environmental compatibility rates and quality standards,” said Zaki.
He added that Piaggio and Raya have designed the production line in a manner that ensures the highest quality and safety standards. A team of engineers and technicians have completed training courses in skills ranging from assembly and after-sales service based on practices at Piaggio factories in Italy and India. The new plant is expected to create around 1,000 direct and indirect jobs for Egyptians in the next two years. It’s scheduled to begin production by mid-2018 in the 10,000-m2 factory.

In order to make the new vehicles affordable to a broad cross-section of Egyptians, Raya will provide various financing offers to young people through easy installments. It also aims to encourage young people to invest in micro-enterprises since Egypt “has nearly 80,000 tuk tuks annually and is expected to reach, per market studies, 120,000 tuk-tuks by 2020,” said Zaki.

Raya Restaurants Establishes a Presence in West, East and Central Cairo

Ovio is a European restaurant/café that promises to serve premium quality artisan food for its customers. Ovio is inspired by a rich European heritage, offering a unique selection of fresh bread and delicious pastries inspired by various regions of Europe. To guarantee that only the finest ingredients are served, Ovio works closely with specialty farmers and gourmet suppliers to trace the sources of the best raw materials, through which, it maintains an ascending curve of quality and service. Little Ovio launches at its new locations after the huge success of Ovio in Sheikh Zayed and Maadi.

Raya Restaurants are introducing Little Ovio as an independent chain of small sized shops offering a unique selection of a unique selection of freshly baked goods. Along with customized homemade Greek yoghurt, customized sandwich bar and Ovio’s exceptional coffee. Little Ovio’s Merchandise is expected to expand to reach customers in their own neighborhoods offering them top of the line quality and service.

Wincor Nixdorf Recognizes Raya IT As the Best Partner of the Year

Raya IT, the leading Company in the field of information technology, won the prize of “The Banking Best Performance Partner of the Year for MEA Region” provided by Wincor Nixdorf, during its annual conference held recently in Cape Town, South Africa, after a competition with 85 institutions of Wincor Nixdorf partners belonging to 72 countries worldwide.
Raya IT was awarded this distinguished prize for its continuous efforts in terms of the notable expansion in the Egyptian market, where the sales volume exceeded 256% compared to the planned work volume during this year. Furthermore, Raya IT provided a number of technical solutions specialized in ATM Services, Self-Services Solutions, and Value Added Multi-Vendor Applications, which enable customers of the banking sector to make financial transactions and to-Person Person–Cash transfer, through the sophisticated ATM machines that have proven to be superior to those of its competitors.

Raya IT is a partner of Wincor Nixdorf in the framework of the partnership relationship that spans more than 20 years of cooperation in the Egyptian market.

On this occasion, Mr. Hisham Abdul Rasoul, the Chief Executive Officer of Raya IT, said: “We are elighted to have won this award, for all efforts exerted by the company’s work team, which is the main engine of any and all successes achieved in the past years. The partnership between Raya IT and Wincor Nixdorf started more than twenty years ago. During these years, we experienced many challenges until we were able to reach the leading position.”

Mr. Hisham Abdul Rasoul added: “Our company has many experts with advanced level of knowledge and skills in terms of providing various specialized solutions connected with the solutions of financial services, e.g. Forex and Cash Wallets, Money Remittance solutions, in addition to PROVIEW, which is the first and most widespread solution worldwide thanks to its unique features in the field of Management and Monitoring Solution besides that are unavailable in competitive solutions in this field. Besides, Raya IT implements technological solutions for the development and automation of branches, using different smart solutions. We exert continuous efforts to develop ourselves to catch up with the continuous progress in the field of technical solutions of financial and banking services, in alignment with our approach to expand in the banking market to serve more customers”.

He added: “Raya IT adopts the State’s initiative to apply the financial inclusion and e-payment in order to achieve the financial stability and economic growth. Within this framework, Raya IT offers its expertise to the banking sector to implement the latest solutions and technical services to help the sector implement this initiative, including 24/7 Onboarding Services that aim to facilitate the opening of bank accounts to new bank customers through the Multifunction Kiosks in an easy and fast way not taking more than 7 minutes per user. This application helps different banks provide the service 7 days a week, through the use of ATM machines and without having to go to bank branches. This application will contribute to attract a large base of new customers to the beneficiary banks, in addition to saving the cost of opening new branches.”

He said: “I’m fully convinced that the Egyptian banking sector will witness many changes in the field of ATM machines and technical banking services in the coming period, due to the merger of Diebold Inc. and Wincor Nixdorf. This merger has led to a number of integrated banking solutions and services capable of overwhelming competitors based on the large spread Diebold/Wincor in a large scale of financial institutions in the Egyptian market and the dominant market share of Diebold/Wincor which is 10% more than its nearest competitor in this sector.”

Raya Integration Offers Command Center Technical Services that Range from Consulting to the Turnkey Delivery of a Complete Command Center

Raya integration was awarded a 4 million Egyptian Pound project with a leading banking firm, furnishing a turnkey Command Center. Raya’s extensive experience in that field with a strong reference list was one of the factors that led to the selection of Raya for this mission. Well-versed in the banking industry and its regulations, the Raya team provides exceptional implementation for the command and Control Center and across bank branches. The Raya team relies on extensive experience to provide turnkey solutions, delivered by a well-trained staff and limited use of subcontractors. Our dedicated team “does it right the first time, every time”. This experience translates to invaluable knowledge and understanding of related requirements for customers in any industry – making Raya an ideal, single source for design, implementation, and maintenance of command and control center solutions. In that aspect, Raya integration can offer.

  • Turnkey Command Center Design/Build. From architecture and engineering through construction management and commissioning, Raya can deliver a complete, end-to-end command center with a single point of responsibility.
  • Integrated Systems Deployment. Raya integration is a pioneer in the integration of security and operations systems into a single user interface, reducing response times, increasing situational awareness and providing a common operating view.
  • Embedded Support. Raya integration provides 24/7/365 support for essential technology and processes, assuring the seamless performance of mission-critical systems.

Raya IT – IOT Solutions and Services offering

Raya IT introduced to the market their new IoT services through establishing and mastering a complete IoT services & solutions portfolio addressing the Egyptian market needs. Raya IT smart and connected services such as smart lighting, smart parking, traffic analysis, waste management, public safety and security in order to help compounds and cities to overcome problems such as waste and duplication of investment and effort and difficulty in scaling infrastructure management by improving productivity and service quality. For one of the biggest Malls in Egypt,

Raya Integration delivered a comprehensive, optimized, state of the art IT solutions serving wide areas inside the Mall, including Data Center, Mall campus, outdoor areas, parking and fences. Delivering an IT solution that includes Routing, Switching, Mobility, Voice and Security services with value exceeding 21 million EGP that provides a new digital experience to its customers and employees. Simplify day-to-day IT management. Prepare the site and protect it for the future. Simplify operations, get the reliability that is needed, and deliver better mobile experiences to the employees & Visitors through advanced capabilities such as Wi-Fi-based mobility services, location-based services, visitor behavior analytics and engagement with mobile customers on a personal level.

All Such services are secured to protect users, data, and assure business with strong network-based security via one security package the ability to do intrusion prevention, advanced malware protection, URL filtering and application visibility and control.

Raya Integration offers outdoor LED Giant Digital Signage technical services that range from consulting to the turnkey delivery of a complete Billboard digital Signage solution

Raya integration has awarded a 350 square meter two Giant LED outdoor Billboard Digital Signage project with one of leading banking firms furnishing a turnkey solution at two of its strategic locations. As imaging is revolutionizing the world, accurate processing and display of visual information is business critical for many professionals worldwide. The firm decided benefiting this technology to meet one of their business needs. Raya Integration have provided an all-in-one solution to the Bank, with simple and intuitive scheduling software to enable them to easily create their own content and create playlists facilitating them showing Powerful and attractive messages even in demanding conditions through LED signage configured for the needs of business Raya Integration – Enterprise Computing team successfully implement the new Oracle engineered solution at one of the leading Banks in the Egyptian market , which led to enhancing the bank performance dramatically, cost effectiveness, and availability for Oracle databases.

This solution features a modern cloud-based architecture with scale-out high performance database servers and storages at lower costs than other platforms. The solution was an ideal case for private database cloud platform with a simple and fast migration plans.

Raya IT Achieved VMware Premier Partnership

This achievement of the highest level of Vmware partnership is awarded for acquiring an extended range of technical expertise in addition to maintaining a high sales performance. By achieving this level, Vmware positions Raya IT as a strategic partner, which distinguishes Raya in the market. Raya Integration was awarded Diebold Nixdorf’s Best Performance Banking Partner of the Year 2016 for MEA region. The award was announced at Diebold Nixdorf MEA Partner Summit -2017 in Cape Town, South Africa from 09-12 May, 2017.

The MEA Partner Summit is an annual event where Diebold Nixdorf celebrates and recognizes the top performing partners in the MEA region. The Summit brought 85 of Diebold Nixdorf’s partners across 72 countries. Diebold Nixdorf is a world leader in enabling connected commerce for millions of consumers each day. As an innovation partner for top financial institutions and retailers, Diebold Nixdorf delivers unparalleled solutions that are essential to evolve in an ‘always on’ and changing consumer landscape. Raya IT, a Diebold Nixdorf Platinum Partner maintains an extended partnership with Diebold for over 20 years. Raya IT’s activities have been acknowledged in the “Special Achievement Banking 2016” for its acquisition of a larger market share of ATMs and its value added Multi- Vendor applications (Forex & Wallet). In the frame of this award, Diebold Nixdorf recognizes Raya for surpassing its annual target by 256%.

GALLERIA40 and Future Developments

GALLERIA40 is attracting investment companies from different sectors to the office and retail space in one of the most idealistic venues in town. Designed to be a model of sustainability and energy efficiency, GALLERIA40 became the first business complex in Egypt to comply with international business standards of green building through receiving the Gold LEED certificate by the US Green Building Council (USGBC). GALLERIA40 has successfully signed contracts with Roche Diagnostics, the global Swiss leading company in the field of health care. Roche Diagnostics chose GALLERIA40 offices as their regional office location. First Capital, the Egyptian licensed financial advisory firm, and Pioneers Securities, the financial services firm also chose GALLERIA40 offices as their premiere office location in west Cairo. Internationally renowned Egyptian jewelry brand Azza Fahmy has opened a showroom at Galleria40, along with high-end furniture brand Art of Form. Also, by the beginning of 2017 AIBK launched a branch at the premises, serving visitors’ financial needs. And in Spring 2017, famous eatery and night-spot La Bodega opened its doors to guests at GALLERIA40.

GALLERIA40 Culture Lab, a one-of-a-kind arts hub, was launched by Raya Smart Buildings in 2016 in partnership with Art Cafe, Art Mania, and Slimnastics. Culture Lab offers a wide selection of classes in visual art, music, dance and theater with jewelry-making workshops conducted by The Design Studio, Azza Fahmy (DSAF). Raya Smart Buildings succeeded this year to position GALLERIA40 as the preferred destination for all with a series of successful events. The two-day festival Color Your Spring kick started the spring season with the fun spirit of Fagnoon, Culture Lab, musical parades, and many more entertainment events. 3altawla Ramadan sohour lounge has become a staple of Ramadan in west Cairo, with stars such as Ragheb Alama and Mohamed Adaweya, among others giving outstanding performances. Hollywood was next on GALLERIA40’s series of events bringing together the famous walk of fame, Princess Zone, treasure hunt and Galaxy Wars virtual reality games to visitors. The Hollywood experience entailed two weeks of games, movie nights, and entertainment for all family members.

Ostool Achieves Highest Record of Retread Tires in Egypt

Ostool received a certificate of achievement for the highest retread tires record in 2015 and in the first half of 2016 in Egypt. The total number of retread tires was 859 in 2015, and 875 in the first half of 2016, signifying 39% of the total tire consumption. Retreading tires saves on money and time, and is an environmentally conscious practice. The process of retreading tires relies primarily on keeping track of pressure, retread depth, and the miles travelled by each tire. When the tire approaches the 3 mm mark, it is sent to Bridgestone, the retread tire company. Bridgestone carefully asses the tire condition and starts the retreading process.

 The 3 mm tread is assessed physically and through an ultrasonic technique, and then removed and replaced with a new 18 mm tread. This process renews the tire so that it operates at full capacity. A process not yet adopted by many companies in Egypt, retreading adds almost 70% additional time to the life of a single tire. This process requires extensive follow-up, and a keen focus that ensures the tires are placed in the correct positions on the trucks for maximum output. In a country where tires are burnt after use, retreading massively benefits the environment and ensures a maximum use of the available resources. Ostool is committed to the retreading process and is expected to retread in the range of 1000 tires by the end of 2016.

Minister of Communications Inaugurates Raya Contact Center’s New Delivery Site in Hurghada, Egypt.

In 2016, Egyptian Minister of Communications and Information Technology, Eng. Yasser El Kady, and Raya Holding Chairman and CEO, Mr. Medhat Khalil, and Red Sea Governor General Ahmed Abdullah along with the management team of Raya Contact Center, inaugurated Raya Contact Center’s new delivery site in Hurghada, Red Sea governorate. The new delivery site is located in Hurghada’s downtown district. Raya has strategically decided to expand its Operations in Egypt to a Tier 2 City. Hurghada is the Capital of the Egyptian Riviera on the Red Sea, one of the major tourist destinations in Egypt, and is 4-5 hours away from Cairo. The site is located in downtown Hurghada with access to all modes of public transportation. It is a 4 floor building with a total capacity of 600 seats.

The building is equipped with the latest infrastructure and technology, video conferencing facilities and wireless network access. The building encompasses high state-of-the-art security features including digital, fire-fighting, access control and 24-hour manned security to ensure the safety and security of all employees, company assets and business resources. The location will be offering Arabic and English support for the Middle East and GCC markets in addition to other European languages including German and Russian to support the European market. Raya’s focused processes from the Hurghada site will include Customer Support, Order Management, and Technical Support services for the telecom, fast food, white goods, travel and the public sector.

Raya Contact Center adds Travel services to its portfolio of supported verticals

In today’s competitive market, the travel and transport industries acknowledge the need to minimize operational costs and retain availability in order to maintain a competitive edge. This requires making every customer interaction count. To achieve this, delivering excellent customer experience is required to keep customers brand loyal and leverage repeated business. Raya brings in-depth experience in delivering exceptional Travel Business Process outsourcing services for clients across Europe, the Middle East and Africa. Our newly introduced BOP solutions have helped travel, airlines, and transport companies and service providers to increase cost savings, customer satisfaction and operational inefficiencies. The many services in this sector Raya supports cover processes like:

  • Reservations and ticketing.
  • Package customization.
  • Cross selling and renewals.
  • Membership and loyalty programs.
  • Complaints management.
  • Web, chat and email support.
  • Claims processing.

Our travel industry solutions are geared towards airlines, online travel agencies, hotel chains and transportation service providers. At Raya, we pride ourselves on our tailored solutions geared towards helping our clients achieve better return from each customer interaction, while ensuring the highest quality standards and customer satisfaction for our clients’ brands.

Strategy and Regional Expansion

With an aggressive five-year growth plan, Raya Contact Center has successfully continued its location expansion strategy roll out to focus on new key markets in Eastern Europe, the Middle East and Africa. In line with such a challenging objective, Raya Contact Center has recently launched in 2016 its new contact center delivery sites in Warsaw, the talent rich and industrial heart of Eastern Europe, as well as ramped up its capacity in Dubai, the Middle East’s business hub, and Hurghada, Raya’s newest delivery site in Egypt’s Red Sea Capital, launched in 2015. The move strengthens Raya Contact Center’s position ahead of its competitors, and promises even more footprint expansions in the next few years. Raya Contact Center is always keen on choosing strategic locations for its contact centers to help maintain its position as the leading cost-efficient multilingual business process outsourcing and contact center service provider in Europe, the Middle East and Africa. Raya Contact Center has identified the below goals for its 5 Year Strategy.

  • Become a distinctive Multi-regional and Multilingual BPO player within EMEA.
  • Build a sustainable leadership position as a “Champion” in the GCC region.
  • Extend leadership by becoming a “Challenger” in the European market.
  • Aspire to pursue a “Global Challenger” path.

Raya Retail expands its Mega Stores Network

As a strategic direction for Raya Trade, Raya Retail continues to expand the Mega Stores network as a one-stop-shop for all consumer products and household appliances. Raya Retail now operates 9 Mega Stores covering different areas in Cairo, Giza, Alex and Delta. The expansion strategy will continue to reach 12 Mega Stores by the end of year 2017.

BariQ’s Recent Capital Expenditure

In 2016, BariQ expanded its operations and product portfolio by adding the recycling of HDPE and PP containers into resin suitable for various non-food applications such as paints, outdoor furniture, crates, pallets, pipes and insulation sheets. As part of a commitment to sustain the adopted state-of-the-art and cutting edge green technology, and being up-to-date with the worldwide best practices BariQ successfully added new upgrades to the SSP production line, in collaboration with BariQ’s business partner and top-notch Austrian machinery supplier Star Linger.

The upgrades will increase the pellet particle size, which in turn will improve the final product quality in terms of product color values and the mixing percentage with virgin PET as well as the energy efficiency of the process, providing the most updated products and services. Additionally, an Energy Recovery Kit (ERK) was installed, which recovers some of the heat generated in the process and allows it to be reused in the early production stages, saving energy and money.

BariQ is about to finalize the Implementation of Lean Supply Chain Principles

As part of BariQ’s strategic objectives for the coming years, BariQ is on its way to complete the set milestones of the implementation of the Lean Supply Chain principles that started in 2016 partnering with one of the leading service providers. This project will enable the elimination of multiple wastes that might occur throughout the value chain and improve the quality of the final product with fewer defects and rework.

Currently, 9 of BariQ team members are lean green belt certified, 2 are black belt and 1 master black. Moreover, 93% of the employees are aware of Lean culture and principles, and trained to identify and eliminate the different types of wastes. As a result, numerous continuous improvement (KAIZEN) projects were accomplished that will have direct impact on the overall work environment, breakdowns and productivity rates.