H.E. Engineer Atef Helmy, Minister of Communications and Information Technology, accompanied by Medhat Khalil, Raya Holding Chairman and CEO, and Engineer Hazem Metwaly, Etisalat Chief Operations Officer, inaugurated Etisalat Egypt’s customer service center enabled by Raya Contact Center today in Maadi Contact Center Park. The inauguration comes in line with the strategic partnership between Etisalat Egypt and Raya Contact Center.
This service expansion coincided with the inauguration of Raya Contact Center’s new facility in the International Maadi Contact Center Park. Raya owns the leading contact center in the Middle East with more than 4, 000 seats that will be fully utilized by next year with an occupancy of 120%, creating 6, 000 job opportunities, of which 5, 000 are already employed.
It is worth mentioning that Etisalat Egypt was launched in 2007 and was the first to introduce the third generation 3.5G to Egypt, which led to remarkable innovation in voice, digital and data services, as well as unprecedented speed. Etisalat also launched 3.75G which introduced higher speed facilitating video calls. One year ago, Etisalat Egypt assigned its customer service in Egypt to Raya Contact Center and has recently expanded its service to other countries.